Support

Our support team are on hand and available 24/7, 365 days a year to answer any queries you may have.

Our Support

At the core of all of the services provided at FP Cloud Networks are our Technical Support Team.

We hand pick skilled staff and train them in-house to deliver unrivalled levels of customer service across all of our Voice, Connectivity and Mobile products.

We understand that not all businesses operate on 9-5 basis, that’s why our technical support team is available 24/7, 365 days a year – we’re here whenever you may need us. We won’t keep you waiting in a queue or on hold for long.

What you can expect from our support team:

 

24/7, 365 Days a Year

We understand that it may not be suitable to call during ‘standard’ business hours, that’s why we are available 24/7, 365 days a year.  Our calls aren’t scripted and our representatives are happy to spend as long as it takes to make sure your issue gets resolved. We hire real people who are passionate about helping you and providing great customer support to your business across Berkshire, Sussex and Surrey.

Average answer times of 7 seconds

Everyone is familiar with the common frustrations that sometimes arise when you have a problem.  You may phone the supplier and find yourself on hold, listening to bad music, waiting for a representative to answer for a number of minutes. We are trying to change that by striving towards faster call answering times and swift fault resolution.

We’re different.  

We won’t keep you in a queue or on hold; our average answer time, by a real person, is currently 7 seconds.  If you’re calling about an existing problem, we will have all your details on file, so you won’t have to repeat yourself if answered by a different person.