VoIP Telephony

FP Cloud Networks deliver a range of Business Voice services across Berkshire, Sussex & Surrey. Services include Hosted VoIP Telephony Systems, Unified Communications, Business Line Rental (ISDN & Analogue) and Virtual Numbers.

Our Voice Services:

Here at FP Cloud Networks we provide a range of fixed-line voice services to support local businesses in Sussex & Surrey including- Traditional Business Lines & Calls, Feature-Rich Hosted VoIP Telephony solutions and an excellent Inbound/ Virtual Number solution to help those in need of a local virtual phone number.

Every one of our services is supported and backed-up by our Technical Support Team.

Business Telephony & Phone System Solutions

With the ISDN switch-off set for 2025, businesses across the UK are looking at VoIP or Hosted Telephony as an option to replace the on-premise phone system that has served the business for the last 5-10 years, maybe longer.

The good news is that most businesses, regardless of size, can benefit from the features and functionality offered by Hosted IP Telephony (VoIP). Our High-Quality VoIP systems are capable of serving anything from one to hundreds of users and with the portal management systems available, both solutions are highly-effective in organisations that have single sites and also those with multiple site locations too.

The FP Cloud Networks team have extensive experience in working with forward thinking, Small to Medium Sized businesses across Horsham, Crawley, Guildford and the wider Sussex and Surrey business communities.

 

What is VoIP?

VoIP is short for Voice over Internet Protocol. Voice over Internet Protocol provides the technology to use the Internet for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions of the PSTN (the traditional copper network). For an optimum VoIP service, a quality broadband connection is required.

 

What’s Included:

 

  Each Licence supplied with 2000 UK Local & National minutes

  Each Licence supplied with 2000 UK Mobile minutes

 Auto Attendant

  Built-In Business Continuity & Disaster Recovery Solution

  Voicemail to Email for every user

 Mobile Twinning

 

Benefits of selecting a Hosted VoIP Telephony System

 

  Features you can easily control

 Fraud Management Capabilities

 Enables flexible home/ remote working

  Empower Staff with one number anywhere

  Lower Calls Costs

  Wider number choice

 

So why switch to a Hosted VoIP system with FP Cloud Networks?

 

For most companies there is a strong possibility that you are working differently in 2019 to how your business was working back in 2009 when the on-premise phone system was installed.

Your business may now offer remote/home working to your employees but has your office phone system kept pace with those changes in working practices? Chances are it hasn’t, and you have created a work around.

Our Hosted VoIP Phone systems deliver modern working practices and provide a high-quality experience for staff whether they are in the office or home based. For those businesses with a desire to manage the system themselves, an easy to use web portal is also available to manage moves and changes when required, putting you in full control from an administration perspective.

The Broadsoft, Call Controller platform is at the heart of our VoIP services, providing assurance that you are working with the very best technology in the Worldwide Voice solutions marketplace.

 

What else can customers expect?

 

There are cost benefits to Hosted Telephony over the more traditional ISDN2/ISDN30 lines and onsite phone system setup with customers seeing reduced call costs, a fixed monthly bill plus there are minimal upfront equipment purchases as with traditional telecoms PBX hardware.

 

  • Services are billed on a per user, per month basis for a clear and truly managed cost service.

 

  • No expensive annual maintenance contracts.

 

  • No need to pay an engineer call-out fee to add new users.

 

  • Compatible with over 20 of the top CRM packages including Salesforce, Dynamics and Bullhorn we are well placed to meet the demands of vertical markets including Recruitment, Estate Agency and Charities.

 

  • Wallboard Reporting available for those users who require a greater level of Call Analysis information.

 

  • We also provide a range of premium handset options including Cisco, Polycom and Yealink.

 

System Bolt-On:

Include Softphone Client for Desktop PC & Mac, intuitive Mobile Application for iOS & Android devices and Call Recording for those that need to monitor calls for compliance purposes.

 

Download our brochure

Inbound Solutions & Virtual Local Numbers

Never miss a customer’s call again… Virtual Local Numbers for Small Businesses with a range of 01,02,03,0203, 0207 and 0800 numbers to choose from.

Inbound and Virtual Numbers is a cloud-based telephony service for both geographic and non-geographic virtual numbers with online access to a full range of call routing, monitoring and management tools, empowering your business with the perfect customer service. The service is particularly useful for small companies that need to have local numbers across several towns as well as bigger businesses who need a virtual number for marketing campaigns which can also be monitored to determine the success of the campaign.

Some of our customers utilise the following types of numbers:

  • Virtual 01344 number for Bracknell & Ascot
  • Virtual 01753 number for Slough & Windsor
  • Virtual 01483 number for Guildford
  • Virtual 01403 number for Horsham
  • Virtual 01293 number for Crawley

 

In addition, we also have customers that use the following non-geographic numbers:

  • 0800 numbers
  • 030 Numbers
  • 033 Numbers

 

The service can also be managed by via an intuitive Mobile Application available for iOS and Android users.

Business Lines & Calls

For businesses across Berkshire, Sussex and Surrey, our Business Lines and Call packages include single analogue lines, channels of ISDN2 to ISDN30 bearers, so we will have something suitable for your companies requirements. FP Cloud Networks purchase all of our fixed-line services at Wholesale level which means we can pass through very competitive pricing to our customers rather than purchasing BT Line Rental directly, for example. With 24/7 support teams at your disposal and additional Care Level (Care Level 2, Care Level 3 and Care Level 4) packages available, we ensure that your business continuity is at the forefront of what we do.

We don’t agree with providing you a service that is surplus to your requirements. That’s why we’ll meet with you and analyse your existing setup and cost-base to find out what you use and provide you with a package that best suits your actual business needs.

We know that faults, whilst rare, may occur. That’s why we ensure that we’re available 24/7, 365 days of the year, so that you can be rest assured that should anything go wrong, we’re here to help fix it, regardless of when it occurs.

It is well documented that the ISDN Network is due to be switched off by 2025, so considering a more resilient cloud-based Hosted VoIP platform could better serve your business by adopting a cloud strategy now. Please contact a member of our team who can talk you through the options available.

Services Available include: Single Analogue Phone Lines, ISDN2e and ISDN30 lines across Ascot, Windsor, Slough, Guildford, Horsham, Crawley and surrounding areas.


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