Voice

FP Cloud Networks deliver a range of Voice services for businesses in Berkshire, Sussex & Surrey. Services include Line Rental, Hosted VoIP systems and Virtual Number solutions.

Our Voice Services:

In the modern business world, we all have the possibility of communicating with our customers in a number of different ways but the one service that remains critical to the needs of almost every business in the UK, is being able to speak to customers and suppliers by a fixed line telephone.

Here at FP Cloud Networks we provide a range of fixed-line voice services to support local businesses in our area including- Traditional Business Lines & Calls, Feature-Rich Hosted VoIP Telephony solutions and an excellent Inbound/ Virtual Number solution to help those in need of a local virtual fixed-line number or local virtual phone number.

Every one of our services is supported and backed-up by our Technical Support Team.

Hosted Voice

Every company, regardless of size, can benefit from the features and functionality offered by Hosted IP Telephony (VoIP). High-Quality VoIP systems are capable of serving anything from one to hundreds of users and with the platforms we provide, they are highly-effective in organisations that have single sites and also those with multiple office locations.

What is VoiP?

VoIP is short for Voice over Internet Protocol. Voice over Internet Protocol provides the technology to use the Internet for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions of the PSTN (the traditional copper network). For an optimum VoIP service, a quality broadband connection is required.

So why switch to a Hosted VoIP system with FP Cloud Networks?

Hosted Telephony from FP Cloud Networks, is a complete communications solution for your business that provides an extensive range of fixed and mobile telephony capabilities via an easy to use web portal. The service is incredibly easy to manage ensuring maximum productivity within the business.

The platforms that we work with here at FP Cloud Networks, use the world’s leading call controller platform from Broadsoft, providing peace of mind that you are working with the very best technology in the UK marketplace.

Who is Hosted VoIP Telephony aimed at?

Hosted VoIP Telephony is a great choice for any sized business and is very effective for organisations that have more than one site, to enable working across the same telephony system. Our Hosted Voice platforms are capable of serving several hundred employees. Here are some examples of why Hosted Telephony has proven to be beneficial for our customers:

 Its Flexibility

Ideal for Multi-Site Businesses

Opex Pricing Model

 Built-In Business Continuity Solution

Improving Customer Contact Experience

Training & Monitoring Capabilities

 

Benefits of selecting Hosted VoIP Telephony

Features you can easily control

On-demand service with no hidden costs

Enables flexible home-working

Empower Staff with one number anywhere

Lower Calls Costs

Wider number choice

 

There are cost benefits to Hosted Telephony over the more traditional ISDN2/ISDN30 lines and onsite phone system setup with customers seeing reduced call costs, a fixed monthly bill plus there are minimal upfront equipment purchases as with traditional telecoms PBX hardware. Services are billed on a per user, per month basis for a clear and truly managed cost service.

Gone are the days of having to pay for expensive annual maintenance contracts to support a legacy PBX or phone system which is a true advantage of our Hosted VoIP systems. No need to pay an engineer call-out fee to add new users and as your business or organisation changes and grows the system can grow with you.

We offer an extensive feature-rich bundle with our standard licences. Compatible with over 20 of the top CRM packages including Salesforce, Dynamics and Bullhorn we are well placed to meet the demands of a number of vertical markets including Recruitment, Estate Agency and Charities.

For those businesses requiring a greater level of call statistics and real-time updates, we provide a bolt-on call reporting solution from Akixi that will provide in-depth call management reporting and wall board integration.

We also provide a range of premium handset options from a range of manufacturers including Cisco, Polycom and Yealink.

Download our brochure

Inbound Solutions & Virtual Local Numbers

Never miss a customer’s call again… Virtual Local Numbers for Small Businesses with a range of 01,02,03,0203, 0207 and 0800 numbers to choose from.

Inbound and Virtual Numbers is a cloud-based telephony service for both geographic and non-geographic virtual numbers with online access to a full range of call routing, monitoring and management tools, empowering your business with the perfect customer service. The service is particularly useful for small companies that need to have local numbers across several towns as well as bigger businesses who need a virtual number for marketing campaigns which can also be monitored to determine the success of the campaign.

Some of our customers utilise the following types of numbers:

  • Virtual 01344 number for Bracknell & Ascot
  • Virtual 01753 number for Slough & Windsor
  • Virtual 01483 number for Guildford
  • Virtual 01403 number for Horsham
  • Virtual 01293 number for Crawley

In addition, we also have customers that use the following non-geographic numbers:

  • 0800 numbers
  • 030 Numbers
  • 033 Numbers

The service can also be managed by via an intuitive Mobile Application available for iOS and Android users.

Business Lines & Calls

For businesses across Berkshire, Sussex and Surrey, our Business Lines and Call packages include single analogue lines, channels of ISDN2 to ISDN30 bearers, so we will have something suitable for your companies requirements. FP Cloud Networks purchase all of our fixed-line services at Wholesale level which means we can pass through very competitive pricing to our customers rather than purchasing BT Line Rental directly, for example. With 24/7 support teams at your disposal and additional Care Level (Care Level 2, Care Level 3 and Care Level 4) packages available, we ensure that your business continuity is at the forefront of what we do.

We don’t agree with providing you a service that is surplus to your requirements. That’s why we’ll meet with you and analyse your existing setup and cost-base to find out what you use and provide you with a package that best suits your actual business needs.

We know that faults, whilst rare, may occur. That’s why we ensure that we’re available 24/7, 365 days of the year, so that you can be rest assured that should anything go wrong, we’re here to help fix it, regardless of when it occurs.

It is well documented that the ISDN Network is due to be switched off by 2025, so considering a more resilient cloud-based Hosted VoIP platform could better serve your business by adopting a cloud strategy now. Please contact a member of our team who can talk you through the options available.

Services Available include: Single Analogue Phone Lines, ISDN2e and ISDN30 lines across Ascot, Windsor, Slough, Guildford, Horsham, Crawley and surrounding areas.


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